Refund Policy
Payments for Deshifr are processed by Paddle.com, our online reseller and Merchant of Record, which also handles refunds.
14-day refunds
If you're not happy with Deshifr, you can request a full refund within 14 days of any payment, whether it's your first payment or a monthly renewal. No questions asked.
How to request a refund
- Use the link in the receipt email Paddle sent you, or find your order at paddle.net; or
- write to us at support@deshifr.com with the email address you paid with.
Refunds go back to your original payment method, usually within 5–10 business days.
After 14 days
We don't give partial refunds for the rest of a billing period, but you can cancel at any time on the Billing page: your plan stays active until the end of the period you've paid for, and you won't be charged again.
Changing plans
When you switch between paid plans, Paddle adjusts the price right away: you pay the difference when upgrading, or receive a credit when downgrading.
Free plan
The Free plan costs nothing and needs no payment details, so there's nothing to refund.
This policy doesn't affect any rights you have as a consumer under the law of your country.